isaacsleep.com

Returns

Returns policy

Buying as a gift? This Christmas enjoy an extended guarantee period. Orders placed between 1st November - 31st December 2019 can be returned for a refund or exchange up to 31st January 2020.

You will not be charged for the cost of your return, however expedited shipping costs will not be refunded. 

Products must be returned unused, unwashed, in their original condition and with all tags attached.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

 

How to request a return

To request a return, complete the following form (please have your order number ready): https://forms.gle/kmwiFru6uTLe8wnKA 

Once your return has been created, you’ll receive a prepaid return shopping label via email within 1-2 business days. 

 

Refunds

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 1-3 business days.

If your return is accepted, your refund will be processed and applied to the original method of payment.

Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organisations.